Refund & Return Policy – CliknChuz

Effective Date: 18 November 2025
Website: https://cliknchuz.com

At CliknChuz, we aim to provide a smooth and satisfying shopping experience. If you are not fully happy with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand how returns, replacements, and refunds work on our platform.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged, defective, or incorrect product

  • The product is missing parts or not as described

  • The product is unused, in original condition, and meets the category-specific return timelines

Return eligibility depends on the product type and seller policies.

2. Return Window

Most products on CliknChuz come with a 3–7 day return window from the date of delivery.
Some categories may have different policies:

  • Non-returnable items: Personal hygiene items, cosmetics, perishables, digital products, and items that mention “No Return” on the product page.

Always check the product page for return eligibility.

3. Conditions for Return Approval

To accept a return, the item must:

  • Be unused and in its original packaging

  • Include all accessories, manuals, and tags

  • Match the condition in which it was delivered

Items damaged due to misuse or mishandling are not eligible for return.

4. How to Initiate a Return

You can initiate a return through:

  • Your CliknChuz account (Orders section)

  • Customer support email or chat

  • Return request button on your order details page

Once submitted, our team will review your request and provide further instructions.

5. Return Pickup & Inspection

After approval:

  • A courier partner will be scheduled for pickup

  • Once the item reaches us or the seller

  • It will undergo quality inspection

Returns may be approved or rejected based on inspection results.

6. Refund Process

If your return is approved:

  • Refunds will be issued to your original payment method (UPI/Card/Wallet/Net Banking)

  • Refunds typically take 3–7 business days after inspection

  • In some cases, refund timelines may depend on your bank or payment provider

If the return is rejected, the item will be sent back to you.

7. Replacement Policy

If the product is eligible, you may choose:

  • Replacement with the same product, or

  • Exchange for a new unit if available

Replacements depend on stock availability with the seller.

8. Non-Returnable Products

Some products cannot be returned due to hygiene, safety, or consumption reasons. These may include:

  • Personal care items

  • Cosmetics

  • Undergarments

  • Food & perishables

  • Digital or downloadable goods

  • Items marked as “No Return”

Please check the product page for exact details.

9. Wrong or Damaged Product Delivered

If you receive:

  • A wrong item

  • A defective product

  • A damaged package

Please report it within 48 hours of delivery and upload photos/video proof for faster resolution.

10. Cancellation Policy (Before Delivery)

  • Orders can be canceled before they are shipped

  • Once shipped, the order cannot be canceled

  • You may still request a return once delivered (if eligible)

11. Contact Us

For return or refund assistance, reach out to our support team:

CliknChuz – Returns & Refunds Support
🌐 Website: https://cliknchuz.com
📧 Email: your support email here